FAQ
Q
Do you offer free samples?
We offer free samples, but you will need to pay for the sample in advance. After placing an order, the sample fee will be fully refunded to you.
Q
How do I pay for my order?
We accept payment methods including T/T, Paypal, West Union, Money Gram, Visa, E-checking, and Bitcoin.
Q
How soon can I get my order after payment?
- Sample order lead time: About 3 to 7 days according to the complexity of the sample.
- Bulk order lead time: About 5 to 10 days depending on product order details.
Q
What is your MOQ?
- In Stock: Only 50 units.
- OEM/ODM: Label customization starts from 50 units; Formula customization starts from 100 units.
Q
What certifications do you have?
We have MSDS, COA, HACCP, and HALAL (need to apply) certifications for products, and manufacturing complies with ISO22716:2007, ISO9001:2015, and GMPC standards.
Q
Do you provide customized services?
Yes, we offer comprehensive OEM and ODM services. You can customize the packaging, label, ingredients, and compositions for your products. If you have design requirements, we have a team of professional and experienced designers to satisfy your needs.