Can you supply free samples before the bulk order?
Yes, we can provide free samples, but freight charges will be at your account or you can arrange a courier to collect the samples. These charges will be returned to you or deducted from your order in the future.
What’s the MOQ?
For regular value products, our MOQ ranges from 50g to 1kg. For high-value products, our MOQ generally starts from 5g.
How do you confirm the product quality before placing orders?
For regular specifications, we can supply free samples for evaluation. For customized specifications, we can prepare samples according to your requirements. According to our ISO management system, all products must be tested during production. Additionally, all products are tested again before delivery by our quality control lab to ensure purity and content using HPLC, UV-VIS, and other related instruments.
What kind of payment terms do you accept?
You can complete payment via T/T, Paypal, or Alibaba Trade Assurance.
How do you handle quality complaints?
All products are strictly tested by our QC and confirmed by QA. Unqualified products will not be released. If a quality problem is confirmed to be caused by us, we will replace the goods or refund your payment immediately.
What are the standard packaging specifications for your products?
Our standard packaging includes 1kg Foil bags with two PE bags inside (Gross Weight: 1.5kg, Size: 15*18*27cm) and 25kg Fiber drums with double PE bags or one PE bag and one foil bag inside (Gross Weight: 28kg, Size: 40*40*50cm).