Frequently Asked Questions
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Q1. Where & How can I place an order?
Please contact our sales person, you will get a very good offer and service, or order with trade assurance directly.
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Q2. Can I get some samples?
Yes, 10-20g free sample (excluding shipping). Note: Sample shipping charges will be deducted from further orders.
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Q3. How to control and quality assurance?
All goods are qualified before shipment:
- 1. The inspection center is equipped with HPLC, GC and other instruments, R & D and QC for the test of each batch.
- 2. Free samples can be provided for quality testing and confirmation.
- 3. Cooperate with third-party testing institutions to detect heavy metals, pesticide residues, allergens, etc.
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Q4. Which payment methods do you support?
Wire transfer, Trade Guarantee, paypal, Western Union, Alipay, credit cards, letters of credit.
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Q5. What is your mode of transportation and delivery time?
1. Mode of transport: DHL/fedex/Air/Sea
2. Transportation time: 4-8 days by air or 20-30 days by sea.
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Q6. How to guarantee after-sales service?
We have established a professional after-sales team to give you feedback. Please follow these guidelines:
- 1. Please use the well package to take detailed photos of the ingredients.
- 2. Please use the pictures listed to calculate the number of defective components.
- 3. Please send us a complaint form with clearer details.
The after-sales team will conduct research and submit investigation reports with our QA & QC department. Solutions for reference:
1. If the packaging is damaged, make sure the ingredients are good. We will provide new packages free of charge.
2. If there is a slight defect in the ingredients, we will try our best to give you discounts and compensation.
3. If there is a serious problem, we will inspect and provide a replacement after obtaining your approval.