Frequently Asked Questions
Q1. Are you a manufacturer or a trading company?
We operate 2 production facilities mainly producing cosmetic raw materials including Glutathione, Arbutin, Sodium Hyaluronate, Resveratrol, Superoxide Dismutase, Ectoine, DMG, and more. Our cooperative suppliers specialize in nutritional supplements such as Creatine Monohydrate, Citric Acid, Xanthan Gum, MSM, and L-Carnitine.
Q2. What types of raw materials do you supply?
We supply professional food grade and cosmetic raw materials, including organic hemp seed oil, cold pressed hemp seed extract, 70% hemp seed protein powder, and 50% hemp seed protein powder.
Q3. What certifications do your factory and products hold?
We have obtained ISO9001:2015 quality management system, intellectual property management, Halal, and Kosher certifications. Our factory compliance aligns with GMP standards. Regular factory inspections and third-party tests are conducted by institutions like SGS, Eurofins, and PONY.
Q4. How can I request product samples?
For items with a unit value below 400 USD, we offer free samples, but the client must cover the shipping fees. If you have an active carrier account (DHL, FedEx, UPS, etc.), we can dispatch items directly. Alternatively, sample shipping fees can be credited/deducted from your next official bulk order.
Q5. What payment methods do you accept?
We support a variety of payment methods including T/T, L/C, O/A, and D/A, all available with verified platform protections.
Q6. What are the shipping guidelines for order deliveries?
We utilize multiple transport methods depending on order weight: FedEx (5-7 days for ≤ 5kg), Air (5-10 days for ≤ 50kg), DHL (7-10 days for ≤ 100kg), and Sea freight (10-30 days for larger bulk quantities ≥ 100kg).