Q1: What is the standard delivery time?
A: For sample orders less than 25kgs, delivery is within 3 days. For bulk orders, the delivery time is normally 7-10 days. For urgent requests, please confirm with our team before order confirmation.
Q2: Is there a discount for bulk purchases?
A: Yes, pricing is directly related to order volume. Larger quantities qualify for higher discounts.
Q3: Can you provide samples?
A: Yes, we can provide free samples of 5-20g, with the shipping cost covered by the customer.
Q4: Do you offer a product quality guarantee?
A: Yes, our products are 100% pure and natural. Every batch includes a corresponding Certificate of Analysis (COA). All extracts undergo internal testing, and random batches are validated by third-party analytical laboratories.
Q5: What is your Minimum Order Quantity (MOQ)?
A: For most products, the standard MOQ is 1kg. However, for certain specialty items, we can accept smaller quantities such as 100g.
Q6: What payment terms do you accept?
A: We accept multiple payment options including T/T, Visa Card, MasterCard, e-Checking, PayPal, Western Union, and Trade Assurance.